Multicap has a high proportion of staff and clients from non-English speaking backgrounds but is still working from the pre-NDIS, Queensland government framework.
“They need to get their CALD engagement plan sorted really quickly and they need to communicate that around the country so we’re all working under the same framework,” Joanne Jessop from Multicap in Queensland said.
“They’ve made little progress to date around CALD communities.” “It’s not perfect now, but in 10 years’ time we might have it perfect when its fully formed, but the next three years is about sorting it out a bit at a time, knowing it will deliver something really good,” Ms Jessop said.