Caption: Deb Napier was presented the award by Angela Tillmanns (Multicap Chair) and John Gallimore (Multicap Deputy Chair) at the Staff Excellence Awards.
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Debbie Napier changed her career after 20 years as a high school teacher to focus on community services. Six years after making the move, she landed her dream job at Multicap as an NDIS Positive Behaviour Support Practitioner.
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In less than a year into her employment with Multicap, Deb had grown the customer base in the North Queensland region by more than 150% by doing what she loves – helping customers.
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Deb describes herself as a person who is very passionate about assisting people, especially people with disability, to overcome any obstacles so that they can live their best life.
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As a high school teacher, Deb worked mostly with students who had learning and behavioural difficulties, especially Autism Spectrum Disorders (ASDs), Attention Deficit Hyperactivity Disorder (ADHD) and Intellectual Disabilities.
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Deb was recently recognised at Multicap’s 2021 Staff Excellence Awards for her exceptional contribution to providing Multicap’s customers with high quality behaviour support.
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“I was thrilled to be nominated for the award and never expected to win. I attribute this award to the entire Behaviour Support team – I wouldn’t be able to do what I have without them.
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“Multicap has an amazing support network available, and the entire organisation is supportive of each other. The Brisbane-based Positive Behaviour Support team have been brilliant, they have given me so much support and resources to upskill for this position,” she said.
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Sarah Hutchinson, Multicap’s Senior Manager of Behaviour Support Practice said Deb has been an amazing asset to the team.
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“Even though she was new to this particular role, she has extensive experience working with people with disabilities and keeps the customers goals in sight to ensure they get the most out of their lives,” Sarah said.
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It’s clear that there is a perfect synergy between Deb’s and Multicap’s motivations.
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Deb said she loves that Multicap is so customer focussed.
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“They genuinely stand by their purpose to enhance the quality of life of people with disability and their families through the high-quality support offered.
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“I’m working with new customers in regional Queensland because Multicap is willing to do what it takes to provide support to those that need it,” Deb said.
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A new Positive Behaviour Support Practitioner has recently started in Rockhampton which will allow Deb to focus on Mackay and Townsville regions.
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As specialists in complex needs support, Multicap has decades of experience in understanding behaviours of concern and the possible underlying causes.
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As a Positive Behaviour Support Practitioner, Deb and the team work closely with a customer, their family, carers and specialist support services to prepare a Support Plan that outlines areas of concern, strategies and approved methods of managing behaviours when they arise.
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Learn more about Multicap’s Specialised Behaviour Support Services, including Positive Behaviour Support, at Multicap – Specialised Behaviour Support Services.
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