Coronavirus (COVID-19)
Customer Communications
Multicap provides direct updates to customers and their support networks/representatives on major changes to Multicap services or operations impacted by COVID-19, as necessary and appropriate.
For current Multicap service status and up-to-date information, please visit the Current Status of Services page
Multicap recommends you visit the Queensland Government, New South Wales Government and Australian Government websites for all general COVID-19 news and information.
Our preferred method of communication is via email - to update your contact details as a customer or customer representative/support network member, please speak to your Service Leader.
You can find previously distributed communications here:
February 2022
Email 21 February 2022 - booster update
January 2022
Email 5 January 2022 - COVID-19 update
Email 29 January 2022 - COVID-19 update
December 2021
Email 1 December 2021 - vaccination mandate
November 2021
Email 11 November 2021 - COVID-19 vaccination mandate
August 2021
Email 3 August 2021 - lockdown extension
Email 8 August 2021 - lockdown end
Email 20 August 2021 - restrictions easing
July 2021
Email 2 July 2021 - COVID-19 Update SEQ Lockdown
Email 9 July 2021 - Have you started your COVID-19 vaccination?
Email 15 July 2021 - COVID-19 Update SEQ restrictions
Email 31 July 2021 - COVID-19 update lockdown
June 2021
Email 29 June 2021 - COVID-19 Update SEQ Lockdown
April 2021
Letter - 16 April 2021 - COVID-19 Vaccine Update
March 2021
Letter - 23 March 2021 - COVID-19 Update
June 2020
Letter 16 June 2020 - COVID-19 Update
May 2020
Letter - 14 May 2020 - COVID-19 Update
Changes to NDIS price limits and cancellations
April 2020
Letter - 16 April 2020 - COVID-19 Update
Letter - 7 April 2020 - COVID-19 Update
March 2020
Letter - 30 March 2020 - COVID-19 Update
Letter - 20 March 2020 - COVID-19 Update
Letter - 9 March 2020 - COVID-19 Update