Privacy Policy

The Vertaview Group which includes Vertaview Limited (“we”, “our” and “us”) and its subsidiaries are leaders in high needs disability support, aged care, support coordination, and mental health services, creating opportunities and championing possibilities for people with disability and mental illness. The Vertaview Group is committed to values of transparency, trust, and security with respect to our use and storage of your personal information.

We have obligations as to how we collect, hold, use and disclose personal information under the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs).

The purpose of this Privacy Policy (Policy) is to inform you about the manner in which we collect, use and manage personal information in Australia, including when you interact with our websites and services.

This Policy appears on our websites, and copies of this Policy will be made available free of charge to any person who requests it.
By supplying us with your personal information, you are agreeing to be bound by this Policy and consent to us collecting, using, storing and disclosing that information (within and outside Australia) in accordance with this Policy.

You agree and acknowledge that you provide us with your personal information voluntarily. Once you provide your personal information to us, you are no longer anonymous to us. Where possible, we will indicate which fields are required and which fields are optional for you to fill in.

Our Privacy Policy also explains how you can access, correct or complain about how we handle your personal information.

Disclaimer

This information is only intended to be of a general nature and should not be relied upon without obtaining full details from Multicap. All information is subject to change at any time without notice. 

Transactions made through this website will generally be acknowledged immediately but may not be processed until the next working day. Multicap will not be liable for any loss caused by unauthorised access or breach of security through this website and will not be liable for any loss or damage if a transaction is not effected or is delayed or is in error, for any reason.

Subject to any terms implied by law and which cannot be excluded, Multicap accepts no responsibility for any loss, damage, cost or expense incurred as a result of any error, omission or misrepresentation in this website. 

Multicap does not guarantee the accuracy of information provided by third parties linked to this website. 

Acceptance of Terms

By using the Multicap website, you signify your assent to our privacy and disclosure statements. If Multicap updates or changes these statements, the changes will be made on the appropriate pages. Your continued use of Multicap’s website following the posting of changes to the statements will mean you accept those changes.

The Multicap website uses Secure socket layer 3.0, 256-bit encryption. This software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the internet.

Where to access further information and complaints

The Vertaview Group treats your privacy seriously. Our Privacy Officer handles any queries, requests or complaints relating to the Act. Our Privacy Officer can be contacted at:

Phone: 07 3340 9000 or 1300 135 886
Email: [email protected]
Post: PO Box 4013, Eight Mile Plains Qld 4113