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Monte Lupo Shop Terms and Conditions

Terms & Conditions

Monte Lupo Online store is owned and operated by Multicap (ACN: 084 424 493). By accessing, browsing or using the Monte Lupo online store, you agree to the terms, conditions and disclaimers herein as amended from time to time.

By purchasing an item advertised on this online store and/or becoming a member of Monte Lupo’s newsletter, you agree to these Terms and Conditions. Monte Lupo may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of the online store after amendment constitutes an agreement to abide by and be bound by those amended Terms and Conditions.

Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images, logos and illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Monte Lupo and its related companies. The content of the online store is provided for your personal, non-commercial use. Such material may not be copied, republished, reproduced, uploaded, modified, transmitted, posted, or distributed in any way without the consent of Monte Lupo

The use of this website and these conditions is in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under Australian laws. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia

GST (Goods & Services Tax)

Our products and services attract a Goods and Services Tax (GST) of 10%. All prices advertised are inclusive of GST.


All prices on the Monte Lupo online store are listed in Australian dollars (AUD).


Any party engaged in illegal activities involving the use of our website will be subject to Australian civil and criminal sanctions and prosecution. Monte Lupo/Multicap does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.


Substitutions will not automatically be made for items that are out of stock at the time of order but you will be contacted to discuss possible substitutions.

Links to other sites

Monte Lupo/Multicap is not responsible for the privacy practices or the content of other sites that are linked to www.multicap.org.au/MonteLupo

Returns and Refunds

Please refer to our Returns and Refunds policy.


In the unlikely event that your product is damaged in transit, please contact us within 2 weeks and we will automatically replace it with an item of equal value and as close to the original as possible. Please return the item to:

Monte Lupo Returns

PO Box 4013,

Eight Mile Plains, QLD, AUSTRALIA, 4113


We will not refund items where the purchaser has changed their mind however they may select another item/s to equal or lesser  value.

Special Orders/Commissions:  When placing an order or commission the purchaser agrees that the artwork is handmade to the specifications as outlined by the purchaser. They agree to pay 50% deposit at the time of placing the order and agree to pay the full amount on completion of the order.  Special orders/commission items are non-refundable.


This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.

Why does Monte Lupo collect personal information?

Monte Lupo collects personal information in order to conduct our business, to provide and market our services and to work efficiently with our suppliers.

About whom do we collect personal information?

The type of information we may collect and hold includes (but is not limited to) personal information about customers, potential customers, suppliers and contractors.

What kinds of personal information do we collect?

In general, the type of personal information Monte Lupo collects and holds includes (but is not limited to): names, addresses, contact details, demographic information (such as postcode, preferences and interests), order history and other information which assist us in conducting our business, providing and marketing our services and meeting our legal obligations.

Credit card information that you provide to us by telephone or online is not kept on file.  You will need to provide us with your credit card information each and every time that you order.

How do we collect and hold personal information?

Monte Lupo will generally collect personal information by way of forms completed by customers online, orders placed over the phone, when buying in-store, and telephone conversations.

Monte Lupo collects personal information from the web site www.multicap.org.au/MonteLupo through receiving orders and forms completed online. We may also use third parties to analyse online traffic, which may involve the use of cookies. Information collected through such analysis is anonymous.

Personal information outlined above, relating to our customers, is securely stored by our e-commerce partner Multicap who hosts our online store.

How can you access personal information?

Details can be accessed by contacting us at www.multicap.org.au

How do we keep personal information accurate and up-to-date?

Monte Lupo will endeavour to ensure that the personal information it holds is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you. Our contact details are set out below.

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How might we use and disclose your personal information?

In general, we use and disclose your personal information for the following purposes:

·         to conduct our business;

·         to provide and market our services;

·         to communicate with you;

·         to purchase from you;

·         to comply with our legal obligations; and

·         to help us manage and enhance our services.

To whom might we disclose your personal information?

We may disclose your personal information to:- our staff

·         other companies or individuals who assist us in providing services to you (such as your delivery address to couriers); and

·         anyone else that you authorise us to disclose it

Please note – we do not disclose your information to agencies not directly affiliated with Monte Lupo or Multicap.

Your privacy preferences

When you purchase with Monte Lupo, you are automatically 'opted in' to receive email updates from us from time to time, however you can change your preferences at any time by clicking on the 'unsubscribe' link in any of these emails.  You can also notify us at our contact details below and we can update your preferences.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

How can you complain about a breach of the Australian Privacy Principles?

If you have any privacy related issues, we encourage you to contact Monte Lupo in the first instance on the contact details below.  If you are not satisfied with our response or wish to take the matter further, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au)


If you have any questions about privacy-related issues please contact Monte Lupo team on 1300 135 886

Security Policy

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form.

We do not store credit card information, we securely submit credit card information to our bank for processing.

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