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Monte Lupo Shop Terms and Conditions

Terms & Conditions

Monte Lupo Online store is owned and operated by Multicap (ACN: 084 424 493). By accessing, browsing or using the Monte Lupo online store, you agree to the terms, conditions and disclaimers herein as amended from time to time.

By purchasing an item advertised on this online store and/or becoming a member of Monte Lupo’s newsletter, you agree to these Terms and Conditions. Monte Lupo may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of the online store after amendment constitutes an agreement to abide by and be bound by those amended Terms and Conditions.

Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images, logos and illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Monte Lupo and its related companies. The content of the online store is provided for your personal, non-commercial use. Such material may not be copied, republished, reproduced, uploaded, modified, transmitted, posted, or distributed in any way without the consent of Monte Lupo

The use of this website and these conditions is in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under Australian laws. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia

GST (Goods & Services Tax)

Our products and services attract a Goods and Services Tax (GST) of 10%. All prices advertised are inclusive of GST.


All prices on the Monte Lupo online store are listed in Australian dollars (AUD).


Any party engaged in illegal activities involving the use of our website will be subject to Australian civil and criminal sanctions and prosecution. Monte Lupo/Multicap does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.


Substitutions will not automatically be made for items that are out of stock at the time of order but you will be contacted to discuss possible substitutions.

Links to other sites

Monte Lupo/Multicap is not responsible for the privacy practices or the content of other sites that are linked to www.multicap.org.au/MonteLupo

Returns and Refunds

Please refer to our Returns and Refunds policy.


In the unlikely event that your product is damaged in transit, please contact us within 2 weeks and we will automatically replace it with an item of equal value and as close to the original as possible. Please return the item to:

Monte Lupo Returns

PO Box 4013,

Eight Mile Plains, QLD, AUSTRALIA, 4113


We will not refund items where the purchaser has changed their mind however they may select another item/s to equal or lesser  value.

Special Orders/Commissions:  When placing an order or commission the purchaser agrees that the artwork is handmade to the specifications as outlined by the purchaser. They agree to pay 50% deposit at the time of placing the order and agree to pay the full amount on completion of the order.  Special orders/commission items are non-refundable.

Privacy Collection Notice

Members of the Vertaview Group include Allinto Australia Limited, Multicap Limited and Open Minds Australia Limited (we/us).

Allinto Australia Limited provides support for people in navigation of complex human services systems, such as NDIS support coordination, psychosocial recovery coaching and care coordination for people being discharged from long hospital stays.

Multicap Limited is a dedicated disability services provider that works with people from all walks of life offering an extensive range of support to help you live the life you want.
Open Minds Australia Limited supports people living with mental illness and psychosocial disability. Open Minds works to enhance mental health and wellbeing by delivering a range of services focused on the individual needs of each person. Open Minds is and NDIS provider and a lead agent for various programs across Queensland and New South Wales, including headspace, Head to Health, Housing & Support Initiative (HASI), Community Living Support (CLS), Coastal Supports, Clinical Care Co-ordination, The Way Back, Community Re-Entry Services (CREST) and Youth Bloom.

We have obligations as to how we collect, hold, use and disclose personal under the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).
How do we collect your personal information?

We collect your personal information:

  • from you when you provide your personal information to us, including through face to face meetings, over the telephone, by completing forms, agreements, surveys, applications, whether online, in person, in writing or over the telephone;
  • from a member of your family, next of kin, guardian or authorised representative where we are unable to collect information from you;
  • from an order of an Australian court or tribunal that authorises us to be provided with the information;
  • when you apply to become an employee, consultant, contractor or supplier to us;
  • when you place an order for our goods or services over the phone or in-store;
  • when you attend one of our forums, events or conferences;
  • from third parties, such as doctors, nurses, allied health professionals who you have provided consent to share information with us;
  • from relevant government departments, such as the National Disability Insurance Agency; and
  • when we provide you with support.

Credit card information that you provide to us by telephone or online is not kept on file. You will need to provide us with your credit card information each and every time you purchase our goods and services.

Why we collect your personal information.

We collect your personal information so that we can provide you with the highest quality disability and mental health support services and support coordination services.
For prospective employees, consultants, contractors and suppliers, we collect your personal information to assess your suitability to work with us.

We also collect your personal information to conduct our business, to provide and market our goods and services or to enable you to attend our events and conferences.
What happens if you don’t give us your personal information?

If you do not provide us with your personal information, we may not be able to provide you with our goods or services or to engage or employ you.

Who we give your personal information to.

We may disclose your personal information to others where we are required or authorised by law or where you have provided consent for us to do so.

We may also disclose your personal information:

  • to our related entities
  • to consultants and suppliers working with us in providing professional, business, technology and corporate services
  • to relevant government agencies which regulate or oversee our services, operations and activities
  • to a member of your family, next of kin, guardian, authorised representative, the police, ambulance services, hospitals or emergency medical centres
  • to our employees or other service providers involved in providing support to you, such as nurses and allied health practitioners or administrative staff

For prospective employees, consultants, contractors and suppliers, we may disclose your personal information to third parties to assist us in considering your suitability to work with us and for managing our employment or engagement of you.

We may also use your personal information to provide you with information about our products, goods and services.

We do not disclose your personal information to entities outside of Australia.

Where to access further information and complaints

The Vertaview Group treats your privacy seriously. Our Privacy Officer handles any queries, requests or complaints relating to the Act. Our Privacy Officer can be contacted at:

Ph: 07 3340 9000 or 1300 135 886
E: [email protected]
Post: PO Box 4013, Eight Mile Plains Qld 4113

Our Privacy Policy contains more information about how we handle your personal information. Our Privacy Policy is available here or you can contact us and ask us to send you a copy.

Our Privacy Policy also explains how you can access, correct or complain about how we handle your personal information.

Your privacy preferences

When you purchase with Monte Lupo, you are automatically 'opted in' to receive email updates from us from time to time, however you can change your preferences at any time by clicking on the 'unsubscribe' link in any of these emails.  You can also notify us at our contact details below and we can update your preferences.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

How can you complain about a breach of the Australian Privacy Principles?

If you have any privacy related issues, we encourage you to contact Monte Lupo in the first instance on the contact details below.  If you are not satisfied with our response or wish to take the matter further, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au)


If you have any questions about privacy-related issues please contact Monte Lupo team on 1300 135 886

Security Policy

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form.

We do not store credit card information, we securely submit credit card information to our bank for processing.

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