One Harvest call centre relocation

Ginny and Nathan at the call centre

Multicap’s One Harvest call centre relocation is giving supported employees the opportunity to work in an integrated workplace.

Four supported employees and their job coaches moved from a space at the Makeables Tingalpa warehouse to corporate offices in Brandl Street, Eight Mile Plains in April.

They now share a modern, open plan office with other Multicap and Open Minds staff across finance, NDIS and rostering.

Multicap Pathways Operations Manager, Bec Lowther said the move was an important step for the One Harvest National Service Centre team.

“The team is now part of a mainstream work culture, and this is taking them that next step towards open employment,” Bec said.

“Their space at Tingalpa didn’t provide them with an opportunity to engage in the workplace. Now they are engaging with others and learning about being in an office, even having a coffee at their desk and making their desk their own space.”

Bec said the team had also swapped their hi vis safety vests (necessary for working in a warehouse) for corporate clothes.

Supported Employee Nathan started with the One Harvest call centre when it moved to Brandl Street. He’d previously worked as a ceramics assistant at Monte Lupo Arts.

“I’m really enjoying working at the call centre,” Nathan said. “I made 67 calls yesterday and I’m getting used to phones and computer now. First time I did it all by myself.”

Multicap partnered with One Harvest in 2020 to provide meaningful work opportunities to people with disability.

Supported employees now work across One Harvest’s National Service Centre, along with packaging of One Harvest products at the Makeables Tingalpa, and running a laundry facility to deliver commercially equivalent clean, BRC compliant clothing to One Harvest’s Wacol site.

Visit our website for more information about our employment businesses or assisted and supported employment.


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